Complaints policy

A clear complaint should identify the job, explain the concern, and state the resolution requested.

What to include

Provide the job address, service date if applicable, the people involved, the concern, and the outcome requested. Do not send sensitive payment data through an unverified channel.

Review process

The operator should acknowledge the complaint, investigate the available records, and provide a clear response or next step. Ask when to expect the next update.

Escalation

Where a regulated trade, permit, payment provider, or public authority is involved, that organization may have a separate complaint process.

Last reviewed October 2, 2026.